Partnership for Performance enhancement of Water and Sanitation Utilities in Kenya through Benchmarking and Collective Learning

Partnership for Performance enhancement of Water and Sanitation Utilities in Kenya through Benchmarking and Collective Learning

LOCATION AND DURATION OF THE ACTION: Kenya, country wide, including the cities Nyeri, Malindi, Murang’a, Thika, Isiolo, Sibo, Kericho, Nzoia and Oloolaiser; 48 months duration (01/12/2011- 30/11/2015).

TARGET GROUPS: Within Kenya – the beneficiary population of Kisumu and Nakuru, including population, NGOs, CBOs and private sector stakeholders in the low income areas; WSPs in other towns of the service areas of the WSBs; Ministry of Water and Irrigation, WASREB, Kenya; and Kenyan citizens in WSB service areas. Approximately 200-250 WASPA, WSP and WASREB staff members, directly or indirectly involved, received training.

OBJECTIVES OF ACTION: To improve the technical and financial performance of Water Services Providers (WSPs) in Kenya by introducing benchmarking and collective learning amongst peer WSPs and strengthen their capacity to implement the necessary performance improvements.

SPECIFIC OBJECTIVES OF ACTION: This project specifically aims to (1) introduce benchmarking and collective learning on best practices as a management tool for continuous performance improvement in the water services sector and (2) strengthen the capacity of Kenyan WSPs to develop performance improvement plans and implement them. The required capacity will be developed through a water operator partnership (WOP) approach at two levels, i.e. by:

A partnership between WASPA and VEWIN, the Association of Dutch Water Companies and
A partnership between nine Kenyan WSPs and Vitens-Evides International (VEI). VEI is an international representation of the two largest water utilities from The Netherlands, Vitens and Evides, jointly supplying 7.7 million consumers and employing more than 2,000 staff members).

MAIN ACTIVITIES: 1. (1.1) To train beneficiary partners in background methodologies and tools for benchmarking and collective learning, (1.2) joint development methodologies and tools for the Kenyan water sector, (1.3) to compare performance among beneficiary WSPs and develop Performance Improvement Plans 2. (2.1) To identify and implement best practices and develop and implement enhanced Performance Improvement Plans within 3 task groups, (2.2) to plan, implement and evaluate at least 3 demonstration projects on best practices 3. (3.1) sector-wide dissemination and upscaling of benchmarking approaches and (3.2) to strengthen the capacity of WASPA to facilitate benchmarking and collective learning.

INNOVATIVE ASPECTS: Enhanced benchmarking – At the 2010 IWA World Water Congress in Montreal a new framework for benchmarking in the water industry was launched. Within this new framework, data is still gathered to provide a quantitative performance assessment of utilities. However, contrary to earlier work, this assessment is tightly linked to an essential second step: performance improvement. By identifying performance gaps and learn from leading/best practices in the industry, utilities can prepare Performance Improvement Plans (PIPs). They can also include opportunities such as new water technologies, improved operational procedures, CAPEX investment calculations, organizational reform, policy changes, etc in these PIPs. As follow-up, these PIPs can be elaborated and implemented via either self-improvement, teaming up with colleague utilities in a Water Operators Partnership or cooperation with specialist consultants.




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