UNESCO/IHE - Benchmarking water and sanitation services

UNESCO/IHE - Benchmarking water and sanitation services

Services provision to the urban poor requires dedicated leadership, pro-poor technology and financial instruments, adequately capacitated and incentivized organisations and tailor-made institutional arrangements. Benchmarking is a proven tool to compare performance and to learn from those who do better, and could well be used to assist stakeholders tasked with providing the poor. However, conventional tools are not tailored for this specific use.

The PROBE project has developed a new benchmarking tool to address this deficiency. Based on the work of about 15 MSc students over the past 5 years, the project has conceptualized, developed and successfully tested a pro-poor benchmarking framework with a total of 13 indicators. In 2014, a Field Manual for Pro-Poor Benchmarking of Water and Sanitation Services was developed and tested by alumni of the Institute in cities in Ghana, Nigeria, Angola, South Africa, Kenya, Uganda and Ethiopia.

Locations: Brazil, France, Ghana, India, Iran, Netherlands, Uganda, Zambia
Contact: Maria Pascual (m.pascual@unesco-ihe.org)

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14° 14' 6.0144" S, 51° 55' 31.008" W

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